Refund policy

Our Guarantee

We're so sure that you will love our products here at OrganHerb that we offer you our 100% satisfaction guarantee on all products we sell. If there are ever any problems with our products or its contents, we'll always make it right.

Definitely give yourself some time to get used to our products – don’t jump to conclusions! It takes time for some of our products to show results. If you really don’t love it and you’ve tried it for less than 30 days, simply submit a return request to info@organherb.com and we’ll refund your money. No questions asked. Even better, save return shipping costs by keeping our product, or give it away. It’s that simple!

You may cancel an order at any time prior to shipping. We have a 30-day return/refund policy, which means you have 30 days after receiving your item to request a return/refund.

To be eligible for a return/refund, you have to provide us with the contact information you used at the time of purchase. If you decide to return the product, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return/refund, you can contact us at info@organherb.com. If your return is accepted, we'll refund your money. If you want to ship your product back, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@organherb.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to email us at info@organherb.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.